Version 1.0 · Effective date: June 2, 2026
1 General Principle
Cordespace Inc.’s refund policy is based primarily on the issuance of store credits — known as Cordespace credits — which can be used on the platform, rather than cash refunds. This approach helps to keep transaction costs down and maintain affordable prices for the community.
Accumulated credits can be viewed at any time in your account (under “My Credits”).
Cash refunds are possible in certain situations (see sections below). In all such cases, the refund will always be processed via the original payment method.
2 Activities
In the event of a cancellation requested by the customer, eligibility for a refund in the form of Cordespace credits depends on the type of event:
- Recurring events: up to 24 hours before the start.
- Intensive courses run by the Cordespace team: up to 7 days before the start.
- Courses and intensives run by external teachers: non-refundable, but transferable.
Please see our Cancellation Policy for further details.
If Cordespace cancels a ticket prior to the event (due to the event being cancelled or for any other reason), you may be eligible for a cash refund.
Some events may have specific terms. Please check the event description for the applicable policy.
3 Equipment
All sales of goods from the shop are final, except in the following cases:
- Faulty product: store credit or a cash refund.
- Product out of stock after purchase (in the event of an error in our inventory system): a cash refund.
For any request, please write to info@cordespace.com.
4 Accommodations
Cordespace aims to be inclusive. A cash refund may be granted at the management’s discretion, particularly in the following cases:
- Illness (viral symptoms: flu, stomach bug, COVID, etc.) — in such cases, you are asked to stay home.
- Financial hardship.
- Other exceptional circumstances.
To request an accommodation, please email info@cordespace.com as soon as possible. The later you make your request, the fewer options will be available.
5 Cases Where Reimbursement is Not Available
No refunds or credits will be issued in the following cases:
- Cancellation after the applicable deadline (see section 2).
- Unannounced absence (no-show).
- Expulsion from an ongoing event for failure to comply with the Code of Conduct or the Rules.
- Withdrawal of participation privileges for failure to comply with the Rules.
6 Process and Processing Times
Refunds (in Cordespace credits or cash) are processed manually by our team at least once a week.
- For a credit: it will appear in the “My Credits” section of your account once it has been processed.
- For a cash refund: the timeframe depends on the original payment method.
If more than 7 days have passed and you have not received your credit or refund, please email info@cordespace.com with details of the issue (name of the event, cancellation date, payment method).
7 How to Request a Refund
For eligible events, please follow the steps outlined in the Cancellation Policy. If you are eligible, a credit will be issued within the timeframe specified in section 6.
For a cash refund requiring an accommodation, please email info@cordespace.com with details of your situation.
8 Frequently Asked Questions
Why credits rather than a cash refund?
Transaction fees apply to every money transfer, whether for a purchase or a refund. Credits allow us to keep these fees to a minimum and maintain affordable prices. This approach also protects us from abuse.
I haven’t received my credit following my cancellation.
Our team processes refunds manually at least once a week. If more time has passed, please email info@cordespace.com with your transaction number or purchase date.
I accidentally bought a duplicate ticket.
You can check your tickets in your account. If the error is spotted before the cancellation deadline, follow the standard procedure. If it’s too late, contact us at info@cordespace.com — we’ll assess your situation.
9 Contact Details
Cordespace inc.
276, rue Christophe-Colomb Est, local 300
Québec (Québec) G1K 3T2